Returns & Exchanges
Due to the perishable nature of our authentic Japanese snacks, we are unable to accept returns or exchanges for food items once they have shipped. If your box arrives damaged or is missing items, please contact our support team within 14 days for a replacement or refund.
Document the Issue
Take clear photos of the damaged packaging, the shipping label, and the specific items affected to help us process your claim quickly.
Contact Support
Email our customer experience team at [email protected] with your order number and the photos of your delivery.
Internal Review
Our team will review your request within 2-3 business days to determine eligibility for a refund or a replacement shipment.
Resolution
Once approved, we will either issue a credit to your original payment method or ship a replacement box at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing